Return & Refund Policy
Returns & Refunds
Our policy is valid within 14 days after signing. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Our Guarantee
Our shop guarantees total customer satisfaction with the items you purchase from us.
In order to return an item, customer is responsible for shipping back to us.
Return Scenarios
Defective or Incorrect
- • Take a picture of the defective/incorrect item(s) showing the issue.
- • Further instructions will be given through email.
Refund or Exchange
- • If you would like a refund or exchange — further instructions will be given through email.
How Will My Refund Be Distributed?
- You will be refunded for the merchandise total, plus applicable sales tax paid.
- Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
Partial refunds may be granted (if applicable) for any item not in its original condition, or is damaged / missing parts for reasons not due to our error.
Sale & Promotional Items
Sale/Promotional Items (if applicable): Only regular priced items may be refunded. Unfortunately, sale/promotional items cannot be refunded.
Coupon Codes
- Discount codes must be applied at the time of checkout — you must press "Apply" to see the order total update.
- We cannot adjust any prices after the order has been submitted.
- Only one code can be used on a purchase.
- Coupon codes cannot be applied to previous purchases.
Cancellation
Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.
support@lumidera.com 24h response Global
Ask us anything
support@lumidera.com — we reply within 24 hours